I should have read reviews before calling this company. I cannot say enough bad things about this company and I'm glad I ultimately kicked the technician out of my house and did not allow him to perform any service. I called this company because of a Val-Pak offer: $7 per vent, 10 vent minimum, returns priced at $7 per as well. Main line prices vary but was told the cost would be between $25-$99 per. This seemed like a really good value and the ad stated they are family owned and operated, no subcontractors - I liked that last point a lot. With that said, I am expecting a job total of AT MOST ~$305 + tax ($70 for vents, $35 for returns, $198 for mains). Ok, let me get the small superficial things out of the way first... 1) The tech was supposed to call before arriving, he did not. 2) He arrived in a beat up old SUV, not a company van like one would expect that houses the necessary equipment to perform this type of job. 3) Upon entering the house he did not take his shoes off. Because of points 1 and 2 above, I was already very leery about the quality of the work that was about to be performed - what kind of equipment could he possibly have had in the back of his small beat up SUV? Ok, now onto why I kicked the guy out of my house.. After I showed him the house, where all the vents and returns were located and took him to see the furnace and main trunk lines I asked him for a complete estimate as I knew the price of the mains were variable.. he said he had to perform an inspection first but the price per main would be between $129-$189! I told him that's not what I was told over the phone when making the appointment, he interrupted me, and told me I must have misheard or that the girl with whom I set the appointment with must have been new and didn't know what she was talking about and he proceeded to ramble on about how the cost was going to be determined - his tone at this point was unprofessional and we got into a bit of a verbal altercation and I expressed to him that I didn't appreciate being interrupted and that I was rightfully upset that I was told one price for the mains over the phone and was now being told a very different price. He became very argumentative and the verbal altercation continued. I asked him to leave as I did not want him performing any service due to the discrepancy in price and his attitude. He called me an *** and *** as I escorted him to the front door. When we got to the door he was still arguing and verbally insulting me, I told him to get the "F" out of my house, he stood there and stared me down and did not leave, so I once again told him to get out of my house or I was calling the police, he said to go ahead and call them and then he stepped out the front door turned back towards me and told me to "go ahead and hit me, I will..." I didn't catch the last part of what he said because I had slammed the door in his face. I immediately called the company to speak with a manager to report the incident, she ultimately apologized and said she would speak with the owner about the incident, ...whooopty doo... Afterwards, I proceed to check out reviews of this company and there are PLENTY of horror stories out there including some from former employees that really shed some light on just what kind of company this is. Boy do I wish I had done this prior to calling them, lesson learned I guess. Bottom line: Don't be fooled by their marketing, they are NOT a family owned and operated company. They aren't even a bricks and mortar operation, they hire local "professionals" in metro areas and make them use their own vehicles to go from job to job. Silver lining: I kicked the guy out of the house before he performed any work and now I get to share my experience with all of you and hopefully my extraordinarily poor experience will be enough for you to go with another company. If my story isn't enough, please do yourself a favor and read reviews and watch the YouTube video from one of their former employees so you can get a sense of the true nature of this company.
This is a scamming, bait and switch company. Do not let them in your home!
They are scammers pure and simple. And unlicensed.
I concur. Ripped of veteran and senior citizens.
at our senior club. Quintupled estimate, took advantage of customer once in the door
Totally agree. I had the same experience. Do not do business with then!!!!!
All of these "special group deals" are bait and switch scams, pure and simple. Their whole purpose is to get into your house and scare you with "mold" then jack up the price of the service.
You are better off calling the Registrar of Contractors and complaining about this company ripping you off.